The deposit is in. Now the work doubles.
Luxury agencies don't lose clients on the flights and the hotel. They lose them in the 90 per cent that comes after.
- Every car, lounge, table and visa question lands on your designer's desk, unpaid, in the weeks between deposit and departure.
- Clients book the extras themselves on the big booking sites, so the trip stops being yours the day the hotel is confirmed.
- The 11pm message. Which terminal? Is my passport fine? Has the flight changed? Your team is on call every night for free.
- Things slip. A gate change nobody saw, a transfer never reconfirmed, insurance that was always going to be done tomorrow. One miss undoes a year of trust.
- Your brand disappears the moment they leave your office: the airline app, the booking site app, a PDF itinerary with your logo on page one.
Your client taps yes. Your name is on all of it.
Romy is the concierge your clients think you hired. She lives on their phone from the day they book until they're home, and she sells in your voice.
- Every extra is offered at the right moment and booked under your brand, with your suppliers, from one tap in the chat.
- Your client feels looked after every single day of the countdown, and tells their friends exactly who looked after them.
- Your designers spend their hours on the next sale, not on reconfirming cars and answering the same five questions at midnight.
- Romy watches every flight, every deadline and every document, day and night, and brings exceptions to your team.
- Your logo, your colours and your name on their phone for the whole trip, and the credit for everything that goes right.
Seven things you never had time to do.
Everything in one place
Every flight, stay, transfer and booking your designer made, live, with a countdown and documents saved offline. Nothing to download, and a one-time code to their email instead of a password.
They stop asking you where things are. You stop resending the PDF.
Sells the extras, in your name
Private cars at both ends, lounges, tables, a sunset cruise when the forecast is right. Romy offers once, the client says yes, the booking is yours.
The extras that used to go to a booking site come home to you, and the client thanks you for it.
Watches every flight
Gate changes, delays and landings pushed to their phone before the airline tells them. Your team never has to check a departures board again.
Nobody on your team refreshes a departures board at 5am again.
Tells the people who worry
Mum, a partner, the office. A short note when your client takes off and lands, with your agency's name on it. Nothing else, ever.
Mum relaxes. Your client notices who made that happen.
Dresses them for the trip
Romy styles every day from their own wardrobe and the forecast at each stop, writes the packing list, and sells the two pieces that finish it.
Packing, the part they dread, becomes the part they show their friends.
Entry rules, visas, insurance
Passport validity, visa rules for every country on the trip, and insurance arranged where you're licensed. Ticked off in the app, flagged to your designer when not.
The miss that could have ruined the trip never gets the chance.
The part your clients never see
A studio for your designers where every trip, booking and alert lands. Ask us about what Romy does for you on the call.
Your designers get their evenings back.
Built inside a luxury agency, not a tech company.
I run a luxury travel agency in Melbourne. The trips were good, the clients were happy, and one thing still kept me up: the work after the deposit.
A client would book Lake Como with us and then, for six weeks, our designers would become unpaid concierges. The car from Malpensa. The lounge. Is my passport fine? What should I pack? Can you tell Mum when I land? We did it all, because that's what luxury means, and we earned nothing on most of it. Meanwhile, the client booked their own transfer on a booking site because it was eleven at night and we were asleep.
So we built Romy for ourselves. She sits on the client's phone from booking to home. She knows the itinerary, so she never asks what she already has. She offers the car at the right moment, in our voice, and books it under our name. She watches the flights so nobody has to. She tells Mum. And every one of those bookings is ours.
Our clients stopped asking us the small things, and started thanking us for them. That's the whole product. Now it's yours.
Matt Coyle
Founder, Romy Technologies
Live in a week, under your name.
We're taking a small number of agencies live before the end of the year, one at a time, with our team on the call for every one of them.
Romy set up under your brand within a week. Your first five clients' trips loaded by us and your team trained in the Studio. Then their countdown watched, booked and sold by Romy, with every booking under your name.
And on top- A launch note for your clients, in your voice, so Romy arrives as your idea.
- A one-page script for your designers: what to say when a client asks what Romy can do.
- Your preferred suppliers noted, so Romy hands every booking to your team the way you work.
- A monthly note showing what Romy did, what she caught, and the time she saved your team.
- A direct line to the founder for the first ninety days. Not a ticket queue.
Give Romy three months and at least ten client trips. If she hasn’t earned her place, cancel and we refund all three monthly fees. The setup covers the build, so that stays.
- No lock-in. Month to month after setup.
- We load the first trips, not your team.
- Live within a week.
- Anything that needs a person comes straight to your designer.
- She never books without a yes.
- Your data stays yours, stored in Australia.
- Nothing changes in how you book flights and hotels.
- Three months of fees back if she hasn’t earned her place.
Before you book the call.
What is Hello Romy?
Hello Romy is a white-label AI travel concierge for luxury and boutique travel agencies, made in Australia. The agency gives Romy to its clients from the day they book until they are home. She knows the whole trip, answers questions any hour by chat or voice, offers the extras at the right moment under the agency’s brand, watches every flight and tells family when they land. Anything that needs a person goes straight to the agency’s travel designer.
Does Romy book things without the agency knowing?
No. Romy offers, the client says yes, and the booking is made under your brand, with your suppliers. Every booking lands in your Studio the moment it happens, and your designers can see, change or cancel it.
Whose name is on it?
Yours. The app carries your logo and colours, the emails to the client and their family carry your name, and the confirmations are in your name. Romy is the concierge your clients think you hired.
What does Romy actually book?
Private transfers at both ends of the trip, airport lounges, restaurant tables, day experiences, travel insurance where you're licensed to arrange it, and the clothes from the Style Me packing list. Flights and hotels stay with your designers.
What does my team have to do?
Load the trip once, which takes minutes from your confirmations, and switch on what you want Romy to offer. After that she works the countdown herself and brings exceptions to your designer.
Where is our client data kept?
Stored in Australia, in Sydney, by Romy Technologies Pty Ltd, an Australian company. A few services behind Romy, like her voice, handle conversations overseas under contract and never use them to train their models. Clients can delete their account from inside the app. Nothing is sold or shared for advertising.
Is it an app or a website?
Both. Today your clients open Romy straight from their welcome email, with nothing to download. The Romy app is coming to the App Store and Google Play, and their trip carries across.
Our clients are older. They will not use an app.
There is nothing to install. Their welcome email comes from your agency, they tap it, type the one-time code we email them, and their trip is there. No password to forget. The clients who struggle with airline apps are the ones who love this most, because someone finally answers them.
We are a small agency. Is this for us?
Yes. Small agencies feel the after-the-booking work most, because it is usually the owner doing it at eleven at night.
Will my designers actually use it?
They do not have to learn a system. They load the trip once, the way they already write the confirmation, and Romy brings exceptions to them. Their inbox gets quieter in week one.
What if Romy says something wrong to a client?
She only knows the itinerary you loaded and the live data behind it, she never books without a yes, and every message she sends is visible to your designer. If something is wrong, you see it before the client does.
We already have an itinerary app.
Itinerary apps show the trip. Romy works it: she sells the car, watches the flight, tells Mum, packs the bag. Most agencies keep their itinerary tool for the document and use Romy for the 90 per cent after it.
What does it cost?
There is a one-off setup, where we build Romy under your brand and load your first trips, then a monthly fee. We take you through both on the call, and if Romy hasn’t earned her place after three months and at least ten client trips, cancel and we refund those monthly fees.
Thirty minutes, your brand on the demo trip.
You have seen what she does for your clients. On the call we show you what she does for you.