AI Travel Concierge — Built for Agencies

Hello,
Romy.™
Your clients'
new favourite
person.

Four AI agents working around the clock — handling client relationships, monitoring rates, maximising revenue, and ensuring every detail is perfect. Your agency, elevated.

Book a Demo → See the suite ↓
12.5hrs Avg agency response time
62% More conversions under 60 mins
60% Leave after 1–2 bad experiences
Romy — AI Travel Concierge
Romy
Personal Travel Concierge
Romy
Romy
Personal Travel Concierge
"Your clients don't want a booking system. They want someone who gets them."
Jennifer Coolidge energy. Cate Blanchett precision.
Enterprise-grade AI infrastructure
The Problem

Your team is
exceptional.
But they're spending time on the wrong things.

Travel agencies are losing clients not on price — but on responsiveness. Here's what's actually happening.

01
Clients chase you for updates
A simple "is my booking confirmed?" becomes three messages and a missed call. Clients feel like an afterthought.
02
After-hours anxiety
Your client's flight changes at 11pm. Nobody answers. They call the airline direct — and lose the fare difference you could have saved.
03
Rate drops go unnoticed
Hotels drop rates after booking. Without a system watching, that margin stays on the table — and your client never knows what you could have done.
04
Onboarding feels transactional
New client books. They get a PDF and a "we'll be in touch." No warmth. No excitement. No reason to refer you.
05
Your best agents are doing admin
The people you hired to build relationships are spending half their day answering questions a smart system should handle.
06
Clients don't refer you — they just rebook
A client who feels genuinely looked after tells everyone. A client who got a PDF and radio silence quietly books direct next time. The difference is how they felt — not the trip itself.

Romy fixes all of it. Automatically. Before your clients even notice.

The Romy Agent Suite

Four agents.
Built to grow
your business.

Each agent has a distinct role — together they cover every aspect of your client experience, your pricing, your operations, and your revenue. Nothing slips through.

R
Romy
Client Relationship & Concierge
Your agency's voice to every client — fully branded to your company. Romy handles all client communication, books transfers, lounge access, day trips and experiences, and keeps visa information current. She learns each client's travel style, recommends restaurants, avoids tourist traps, and stays by their side before, during and after every trip.
O
Otto
Operations & Pricing Intelligence
Saves your designers hours every single day. Otto connects to hotel platforms, direct inventory and public OTAs simultaneously — showing every price across every platform in seconds. No more logging in and searching one by one. Your sell price stays competitive, your team stays focused on selling.
M
Maxi
Rate Monitoring & Alerts
Connected to your booking platforms around the clock, Maxi watches for rate movements so your designers never miss an opportunity. When a better rate appears, your team gets an instant alert to act — rebook or review, your call. Maxi also monitors cruise and tour operators so your designers are always first to know when the timing is right.
Y
York
Yield & Add-on Revenue
Working quietly in the background, York ensures no revenue opportunity goes unnoticed. Airport transfers, parking, lounge access, seat selection, meal requests, experiences, day trips — every add-on identified and woven seamlessly into the client journey. More revenue per booking. A better experience every time.
Romy
Who is Romy

The concierge your clients will actually talk to.

Romy is built on a simple truth — your clients don't want a booking system. They want someone who remembers they hate window seats, knows their partner's name, and messages them three days before departure to say everything is sorted.

Warm, cheeky, completely devoted. She makes every client feel like the main character of their trip — because with Romy, they are.

Romy's personality is locked at her core — warm, cheeky, completely on brand. Always yours, never generic.
How It Works

Up and running in days,
not months.

We handle the setup. You handle the clients. It really is that simple.

1
Onboarding call
One call. We learn your agency, your tone, your clients. Romy gets configured to feel like she's already part of your team.
2
White-label portal
Your agency gets a branded portal. Add clients, upload itineraries, and Romy starts working immediately.
3
Romy meets your clients
Each client gets a personalised welcome from Romy — branded to your agency, warm, and completely devoted to making their trip extraordinary.
4
The suite goes to work
Romy looks after your clients. Otto keeps your pricing sharp. Maxi watches for rate drops. York finds every add-on opportunity. All day. Every day.
Let's Talk

Pricing that works
for your agency.

Every agency is different — different size, different clients, different ambitions. We build a plan around yours. Book a 30-minute demo and we'll show you exactly what Romy does, what she costs, and what she'll make you.

No lock-in contracts in the demo. No hard sell. Just Romy, live, with your agency's details.

Book a Demo →
24/7
Always on for your clients
<60s
Romy's response time
3,500
Australian agencies we're built for
2 days
From sign-up to first client wowed
What Agencies Say

Clients who feel taken care of refer more clients.

"Our clients started asking who Romy is. They genuinely thought she was a staff member. That's when we knew this was something different."
Sarah T.
Boutique Travel Agency, Sydney
"Otto caught a rate drop on a Maldives booking that saved my client $2,400. That one alert paid for twelve months of the platform."
James M.
Luxury Travel Consultant, Melbourne
"The welcome video had her name, her hotel, and 23 days to departure. She called me to say it made her cry. That's Romy."
Priya K.
Travel Project Agency Partner
Enterprise-grade security infrastructure
SOC2 Certified
Type II audited
GDPR Compliant
EU data protected
HIPAA Ready
Sensitive data safe
256-bit Encryption
End-to-end secure
Data Sovereignty
Your data, always yours
About

Built by an agency.
For agencies.

Hello Romy is the work of Matt Coyle, founder of Travel Project — a Melbourne-based luxury travel agency and member of LINK and the Luxury Travel Collection.

It exists because we built it for ourselves first. Every workflow, every detail, every nuance comes from a real, operating agency that needed it to work.

Australian-owned. Melbourne-based. A real business solving real problems for the people who do this for a living.

Your agency
deserves this.

Book a 30-minute demo. We'll show you all four agents working in your agency — and you'll see exactly what your clients and designers will experience from day one.

Book a Demo →

Live Romy demo with your agency's details included. No commitment required.

Security & Trust

Enterprise-grade security and compliance.
Australian-owned and operated.

Full security and compliance overview available during demo.

HELLO ROMY™ is a trademark of Melbourne Travel Project Pty Ltd, ABN 63 635 946 093.